We ship to Canada, the United States, and the Eurozone. For shipping to other countries, contact us at info@kanuk.com for a shipping quote.
Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check the ship-to address before finalizing your order.
For orders to Canada:
For orders to the United States:
For orders to the Eurozone:
For all orders, some items may be subject to delivery restrictions based on type, weight, and size.
*Please note that we cannot deliver to a PO Box and insurance is not included in our shipping quotes.
Standard shipping to Canada takes 1-7 business days after receiving your order confirmation, with possible delays during high seasons, sales campaigns or postal interruptions.
Standard shipping to the United States typically takes within approximately 3-10 business days after receiving your order
confirmation, with possible delays during high seasons, sales campaigns or
postal interruptions.
Standard shipping to the Eurozone countries typically takes within approximately 3-10 business days after receiving your order confirmation, with possible delays during high seasons, sales campaigns or postal interruptions.
We deliver from Monday to Friday, excluding holidays.
Any applicable sales tax will be calculated at checkout for both U.S. and Canadian orders.
Any custom fees, duties & tariffs are included in our prices and will not be charged at delivery.
When your order leaves our warehouse, you will receive a shipping confirmation email with a tracking number. Please note that tracking information may take some time to be uploaded. You may also track your order in your account.
Orders containing multiple items may be fulfilled from multiple locations so may be delivered in more than one shipment. In this case, you will be notified via email and will receive distinct tracking numbers.
The merchandise must be in its original condition (new, unused, unwashed, and unaltered) and its original packaging with the labels attached.
The merchandise must be in its original condition (new, unused, unwashed, and unaltered) and its original packaging with the labels attached.
If Kanuk provides a return label for returns from the Eurozone countries, a flat fee of $50 CAD (before VAT) will be deducted from the total refund amount.
If it is an order purchased directly from kanuk.com and it's not a Final Sale product, you can request a shipping label using our Return Portal or by visiting us at one of our stores with your purchase receipt.
The merchandise must be in its original condition (new, unused, unwashed, and unaltered) and its original packaging with the labels attached.
Your purchase receipt (or a clear copy of it) will be required to process your returns of our merchandise purchased in-store.
Unfortunately, Kanuk does not offer direct exchange. To exchange an item from your order (provided it is not final sale), return it for a refund and place a new order. Please ensure to return your item using the Return Portal or visiting our stores following the return process set out above.
You are welcome to wait until your online return has been processed through our portal and credited before making a replacement purchase. All replacements are subject to availability.
Print the pre-paid shipping label and bring your item to the carrier listed on the label. You will receive a confirmation email when your return is received, and your refund has been processed.
You have 30 days from the shipping date to return an item free of charge. The merchandise must be in its original condition (new, unused, unwashed, and unaltered) and its original packaging with the labels attached. All items sold at 50% off or more are considered final sales and cannot be returned.
