Refund policy

Returns

Start your return online: print the pre-paid shipping label and bring your item to the carrier listed on the label. You will receive a confirmation email when your return is received, and your refund has been processed. 

Canadian & U.S.A. Orders:

The merchandise must be in its original condition (new, unused, unwashed, and unaltered) and its original packaging with the labels attached.

• Full price: You have 30 days from the delivery date to return a full price item purchased on kanuk.com, free of charge.
• Sale items: You have 15 days from the delivery date to return a sale item purchased on kanuk.com, free of charge.
• Final Sale: All items sold at 50% off or more (before taxes) are considered final sale and cannot be returned.

 Eurozone Orders:

The merchandise must be in its original condition (new, unused, unwashed, and unaltered) and its original packaging with the labels attached.

• Full price: You have 30 days from the delivery date to return a full price item purchased on kanuk.com, free of charge.
• Sale items: You have 15 days from the delivery date to return a sale item purchased on kanuk.com, free of charge.
• Final Sale: All items sold at 50% off or more (before taxes) are considered final sale and cannot be returned.

If Kanuk provides a return label for returns from the Eurozone countries, a flat fee of $50 CAD (before VAT) will be deducted from the total refund amount.

Exchanges

Unfortunately, Kanuk does not offer direct exchange. To exchange an item from your order (provided it is not final sale), return it for a refund and place a new order. Please ensure to return your item using the Return Portal or visiting our stores following the return process set out above.  

You are welcome to wait until your online return has been processed through our portal and credited before making a replacement purchase. All replacements are subject to availability.